SMART CARD ERROR / WHY YOU NEED A NEW CAC PAGE
1. Smart Card is BLOCKED - this means you have entered your PIN (Personal Identification Number) incorrectly 3 times.
2. Parameter is incorrect - (when attempting to log onto a government computer) and you have already performed these steps.
You will have to visit an ID card office (RAPIDS (Real-time Automated Personal IDentification System)) to get your card unblocked, updated, or replaced. The CAC owner has to be present along with a second photo ID. The RAPIDS site VO (Verifying Official) will verify your identity using your finger print and help you reset your PIN.
The website allows you to type in your address and search for ID card sites near your location. It also includes a map to show you how close that site is to the location you entered. I recommend you call before you make the journey.
Please take note of the tab titled: "Required Documents." This shows you what you need to bring with you.
You can update your mailing address on DEERS by using this CAC enabled link.
The only seven authorized CACs are:
GEMALTO TOP DL GX4 144
GEMALTO DLGX4-A 144
GEMALTO DLGX4 128Kv2
Oberthur ID One 128 v5.5 Dual
Oberthur ID One 128 v5.5a D
G&D FIPS 201 SCE 3.2
G+D FIPS 201 SCE 7.0
If you have a CAC other than the SEVEN cards shown above, including:
Gemalto GCX4 72K DI
Oberthur ID One v5.2a Dual
It needs to be replaced. See below links from numerous websites proving this requirement:
If you have questions or suggestions for this site, contact Michael J. Danberry
Last Update or Review: Friday, 02 June 2023 10:10 hrs
The following domain
names all resolve to the same website: ChiefsCACSite.com,
CommonAccessCard.us, CommonAccessCard.info, & ChiefGeek.us
The following domain names all resolve to the same website: ChiefsCACSite.com, CommonAccessCard.us, CommonAccessCard.info, & ChiefGeek.us